{"id":62985,"date":"2021-12-16T10:57:25","date_gmt":"2021-12-16T00:57:25","guid":{"rendered":"https:\/\/thecareeracademy.com.au\/?page_id=62985"},"modified":"2025-09-03T14:52:40","modified_gmt":"2025-09-03T04:52:40","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/thecareeracademy.com.au\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<h1>Contact Us<\/h1>\n<p>\t\t\t<a href=\"tel:1800837550\"><br \/>\n\t\t\t\t\t\t\t\t\tCall us now<br \/>\n\t\t\t\t\t<\/a><\/p>\n<h2>Office Details<\/h2>\n<p style=\"font-size: 15px; font-style: normal; font-weight: 400; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">Physical Address: Level 21\/459 Collins Street, Melbourne VIC 3000, Australia<\/p>\n<p style=\"font-size: 15px; font-style: normal; font-weight: 400; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">Office Hours:<\/p>\n<ul style=\"font-size: 15px; font-style: normal; font-weight: 400; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">\n<li style=\"font-size: 15px;\">Monday to Friday (9am to 5pm) After hours calls will still be answered.<\/li>\n<\/ul>\n<p style=\"font-size: 15px; font-style: normal; font-weight: 400; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">Tutor and Student Service Support Hours<\/p>\n<ul style=\"font-size: 15px; font-style: normal; font-weight: 400; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">\n<li style=\"font-size: 15px;\">Monday to Friday (8am to 5pm)<\/li>\n<\/ul>\n<p style=\"font-size: 15px; font-style: normal; font-weight: 400; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">Office Phone:\u00a0+61 3 8579 1318\u00a0 or\u00a0\u00a01800 837 550<\/p>\n<p style=\"font-size: 15px; font-style: normal; font-weight: 400; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">You can also\u00a0<a style=\"background-color: #ffffff; color: var(--ast-global-color-0);\" href=\"mailto:info@thecareeracademy.com.au\">email us<\/a>\u00a0at\u00a0<a style=\"background-color: #ffffff; color: var(--ast-global-color-0);\" href=\"mailto:info@thecareeracademy.com.au\">info@thecareeracademy.com.au<\/a><\/p>\n<p style=\"font-size: 15px; font-style: normal; font-weight: 400; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">Company Registration Number:\u00a0612664561<\/p>\n<p style=\"font-size: 15px; font-style: normal; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\"><b>ABN:<\/b> 50 612 664 561<\/p>\n<h2>Contact Form<\/h2>\n<p>Your information is safe with us<\/p>\n<p>\t\t\t<!--[if lte IE 8]>\n<![endif]--><br \/>\n\t\tYour information is safe with us. By submitting this form, you agree to our <a href=\"\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a>\t\t<\/p>\n<h2>FAQs<\/h2>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">How can I get in touch with the Career Academy for more information?<\/a><br \/>\n\t\t\t\t\tYou can call us between 9am and 5pm on this number 1800 837 550 or you can chat with us in the chat which will connect you with one of our student advisors<br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">How can I cancel my course enrolment?<\/a><\/p>\n<p>You have a 10 day cooling off period to get a full refund. Just fill in the form on this page <a href=\"https:\/\/www.thecareeracademy.com\/cancel\/\">https:\/\/www.thecareeracademy.com\/cancel\/<\/a> and fill in the form<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">How can I provide feedback about a course or instructor?<\/a><\/p>\n<p>If you have any feedback visit our Trustpilot or reach out to our student services team on <a href=\"mailto:studentfeedback@thecareeracademy.com\">studentfeedback@thecareeracademy.com<\/a><\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">How do I access my course materials?<\/a><\/p>\n<p><iframe title=\"The Career Academy Induction\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/THiogKeOZYU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">How do I update my email address or contact information on Totara?<\/a><br \/>\n\t\t\t\t\tStudents need to contact Student services for any detail changes to be made and updated at studentservices@thecareeraademy.com<br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">What is the format of online courses at the Career Academy?<\/a><\/p>\n<p>Our Courses are delivered 100% online via Totara, and we have Tutors available to help you understand course material or assignments.<\/p>\n<p><iframe title=\"The Career Academy Induction\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/THiogKeOZYU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Can I transfer to a different course after enrolling?<\/a><br \/>\n\t\t\t\t\tYes! Students have up to 30 days to swap courses from the date of their enrolment.<br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">How do I submit assignments and get feedback?<\/a><br \/>\n\t\t\t\t\tStudents are able to submit their assignment via their learning platform as they go through each module. Once each one is graded by a tutor, the student receives a notification of their feedback.<br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t<svg viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a tabindex=\"0\">Do you offer any free trial courses?<\/a><\/p>\n<p>We offer a wide range of demo courses, feel free to try one or more out before enrolling HERE &#8211; <a href=\"https:\/\/thecareeracademy.com.au\/try-a-demo\/\" target=\"_blank\" rel=\"noopener\">TRY A DEMO<\/a><\/p>\n<p>\t\t<iframe src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d3151.869299620977!2d144.95395021531888!3d-37.81653027975185!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x0%3A0xca1b0744b30a1e82!2sThe%20Career%20Academy%20Australia!5e0!3m2!1sen!2snz!4v1651202453714!5m2!1sen!2snz\" width=\"600\" height=\"450\" style=\"border:0;\" allowfullscreen=\"\" loading=\"lazy\" referrerpolicy=\"no-referrer-when-downgrade\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact Us Call us now Office Details Physical Address: Level 21\/459 Collins Street, Melbourne VIC 3000, Australia Office Hours: Monday to Friday (9am to 5pm) After hours calls will still be answered. Tutor and Student Service Support Hours Monday to Friday (8am to 5pm) Office Phone:\u00a0+61 3 8579 1318\u00a0 or\u00a0\u00a01800 837 550 You can also\u00a0email [&hellip;]<\/p>\n","protected":false},"author":64,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-62985","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Thank you for your interest in The Career Academy. 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