Certificate in Reception & Office Support

Build Reception and Office Support Skills Employers Value

The Certificate in Reception and Office Support gives you practical skills for front desk and office support work. You will learn common office procedures, professional communication, customer service, and customer relationship management. You will also build confidence with scheduling, invoicing basics, and everyday tools like Microsoft Word and Excel.

  • Learn reception and admin essentials including organisation, workplace practices, and communication
  • Build strong customer service and customer relationship management skills
  • Develop confidence with schedules, invoicing basics, Word, and Excel

Enrol today and build office support skills you can use straight away.

Investment: $1,399 + GST, or only $29 per week on a flexible payment plan
10-Day Money Back Guarantee

Duration

6 Months Access | ~140 hours

Learning Mode

100% online, study whenever suits you

Unlimited Support

Unlimited support during business hours

Qualification

Industry-accredited Certificate

No Exams

No exams, ever

GAIN AN INDUSTRY ACCREDITED QUALIFICATION & EARN MORE

This course is a good fit if:

✓ You want a practical introduction to office or reception work.

✓ You are returning to study after a break and want to build confidence in a structured way.

✓ You want to develop useful skills in business communication, customer service, scheduling, and office procedures.

✓ You want to build confidence using Microsoft Word, Excel, and everyday administrative tasks such as invoicing and cash management.

✓ You need flexible online study that fits around work, family, or daily life.

This course is best suited to learners who want to build strong foundations in reception and office support.

It is ideal for those who want to develop practical knowledge and confidence across customer service, administration, workplace organisation, and office systems in a clear and structured way.

This course is designed to help you build practical skills and confidence for real workplace settings.

What You'll Learn In This Course

Role of a Receptionist

Effective Business Communication

Introduction to Microsoft Word

Time Management, Ethics and Professionalism

Organise Schedules

Office Organisation and Procedures

Workplace Health and Safety

Customer Service Skills

Customer Relationship Management

Using Microsoft Excel

Dealing with Invoicing, Credit Policies and Cash Management

Potential Job Outcomes

Receptionist

Office Support Officer

Front‑of‑House Coordinator

Client Services Receptionist

Visitor Relations Officer

Switchboard Operator

Administrative Reception Assistant

Customer Service Representative (Office)

Facilities Reception Coordinator

Community Engagement Receptionist

Curious about how this course could expand your understanding?

GET THE ROLES YOU WANT
WHEN YOU WANT THEM

This course gives you the practical skills, qualifications, and confidence to really stand out in the job market

Our courses are accredited by recognised organisations including ICOES and the CPD Standards Office, giving you a qualification you can trust. The Career Academy is also a member of the International Approval & Recognition Council.

Industry-Accredited Recognised

Industry-Recognised & Accredited

You’ll have unlimited access to your course and will have tutors available to assist you during business hours. You’ll also receive career coaching, including CV help and interview preparation, to set you up for success in your job search.

247 Tutor Support Career Coaching

Unlimited Course Access & Career Coaching

Whether your goal is to work in corporate settings, manage small businesses, or launch your own venture, this qualification provides you with the skills to succeed in business and administration roles.

Path to Certified Technician

Forge Your Path in Business & Administration

An industry-recognised qualification can lead to higher-paying roles, with administrative professionals in Australia earning between $50,000 and $70,000 annually for positions like Office Manager or Executive Assistant.

Advance Your Earnings

Advance Your Earnings

Learn to use key business software such as Xero and MYOB while mastering practical skills like payroll management, communication, and time management, ensuring you’re fully prepared for real-world business administration challenges. Our special partnership with Xero and MYOB enables you to gain access to the official Xero Advisor Certification and six months’ free access to MYOB.

Practical Knowledge

Practical Knowledge

Our special partnership with the Australian Institute of Office Professionals provides you with exclusive access to networking events and career development resources, keeping you connected with industry professionals and the latest business trends across Australia.

Expand your Network

Expand Your Professional Circle

FLEXIBLE PAYMENT OPTIONS

Whether you prefer to pay upfront, weekly, fortnightly, or even monthly, we've got you covered. With our flexible payment options, you'll have the freedom to choose the payment frequency that works best for you. No matter your budget or schedule, we're here to make education affordable and accessible for you.

Pay Upfront

$1,399 + GST

Cost effective option

One-off up-front payment

10-day money back guarantee

MOST AFFORDABLE

Payment Plan

$29

PER WEEK

Budget friendly option with flexibility in payments

Pay weekly, fortnightly or monthly

No deposit, no credit check

Total Cost: $1,399 + GST

Enjoy fantastic FREE benefits when you become a member of the Australian Institute of Office Professionals

FREE 12-month membership to the Australian Institute of Office Professionals on completion.

Receive access to discounted networking and professional development events to share, connect and learn.

Opportunity to boost your career prospects by joining a division committee.

Earn an Industry-Accredited Certificate

Upon successfully completing your course, you’ll be awarded a Certificate of Achievement from The Career Academy. This certificate not only recognises your hard work but also serves as an industry-accredited qualification that will help you stand out in the job market. Whether you’re aiming for a new job or looking to get promoted, this certificate will open doors to better career opportunities.

Stand Out To Employers With

A SEEK Pass Verified Credential

Verify your qualification from The Career Academy with SEEK Pass upon completion, so you can share it on SEEK and stand out to employers as a qualified, job-ready candidate.

*On completion when you receive your certificate, there is a unique SEEK Pass link to verify your certificate within the Learning Platform. These are not verified directly via SEEK

You're Ready to Start If...

If this sounds like you, you're ready to get started today.

You're Ready to Start if...

You want practical reception and office support skills you can use in real workplaces

You want to feel more confident with customer service, communication, and front desk systems

You want stronger skills in scheduling, office procedures, and day to day organisation

You want to improve your Microsoft Word and Excel skills for common admin tasks

You want flexible online study with clear structure and realistic expectations

You Don't Need...

Reception experience or a formal admin qualification

Perfect confidence speaking with customers from day one

To already know office systems or customer relationship management

To be confident with invoicing before you start

Fixed class times or pressure to rush

From only $29 per week | 10-day money back guarantee

Enrol Now

WHY THE CAREER ACADEMY?

At The Career Academy, we're more than an online course provider. With over 15 years of experience, we help more than 25,000 students find their path to success every year.

Here's why our students choose us:

Internationally Recognised Qualifications

Our partnerships with leading organisations ensure you receive the most up-to-date and relevant training.

Unlimited Tutor Support

You'll get real-time advice from industry experts, ready to guide you every step of the way.

Career Support Services

From CV reviews to interview preparation, we help you put your best foot forward in your job search.

Flexible Payment Options

Choose a payment plan that fits your budget, whether you prefer to pay upfront or in a manageable weekly payments starting at $29/week.

GET YOUR FREE COURSE GUIDE & CAREER ADVICE

Enter your details to:

  • Get duration, qualification and module details
  • See pricing and flexible payment options
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  • Receive a free course consultation

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HEAR FROM OUR SUCCESSFUL GRADUATES

95% of our graduates say their qualification improved their ability to get a new job or promotion